Shipping & Returns Policy

Effective date: January 15, 2026

This Shipping & Returns Policy explains how shipping, delivery, returns, refunds, and exchanges work at Moodscape Shop.

1) Contact Us

Need help with an order, shipping, a return, or an exchange? Reach us anytime:

• Email: orders@moodscapeshop.com

• Contact form: moodscapeshop.com/contact (use the form on that page)

• Phone (Mon–Fri, 9:00am–5:00pm Eastern): (646) 796-3359

Moodscape Shop is an online-only retail store, owned and operated by VK Moodscape LLC, registered at: 235 W 56th St #12B, New York, NY 10019, United States

2) Shipping Policy

2.1 Processing (handling) time

Most products are made and prepared for shipment within 2–7 business days (Monday–Friday, excluding holidays).

CANDLES: Our candle line is typically dispatched within 24 hours (business days). Shipping timing and options for candles are calculated at checkout.

2.2 Shipping time (transit time)

Estimated shipping time after an order ships:

• United States: typically 3–7 business days

• International: typically 7–21 business days

Delivery estimates are not guarantees. Carrier delays, weather, peak seasons, customs (international), and other factors can affect transit times.

2.3 Shipping costs

Shipping costs and available delivery options are shown at checkout before you complete your purchase.

2.4 Tracking

When available, we'll email a shipping confirmation with tracking information once your order ships.

2.5 Where orders ship from

We work with a trusted fulfillment network with facilities in multiple locations. Your order may be produced and shipped from the facility closest to you to support faster delivery.

2.6 Address accuracy

Please verify your shipping address at checkout. If a package is returned due to an incomplete/incorrect address, you may be responsible for reshipping costs.

2.7 Missing, lost, or delayed packages

If tracking shows "delivered" but you can't locate your package:

1) Check around your delivery location (porch/mailroom/side doors) and with household members/building staff

2) Contact the carrier using your tracking number

3) Email us at orders@moodscapeshop.com and we'll help troubleshoot

If your package arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.

3) Returns, Refunds & Exchanges (30 DAYS)

3.1 Return window

We accept returns for a refund within 30 days of delivery.

To be eligible, items must be:

• Unused/unworn, unwashed

• In original condition (and with tags/packaging when applicable)

3.2 How to start a return

To begin, contact us using the form at moodscapeshop.com/contact or email orders@moodscapeshop.com with:

• Your order number

• The item(s) you want to return

• The reason for the return

• Photos (required for damage/defect/quality claims)

We'll reply with return instructions. Returns sent without contacting us first may be delayed or refused.

3.3 Return shipping costs: who pays?

A) Product quality issue (we pay the return label)

If your return is due to a product quality issue, defect, damage, or we sent the wrong item, Moodscape will provide a prepaid return label.

B) All other returns (customer pays return shipping)

For returns not related to a product quality issue (including change of mind), you may still return the item within 30 days for a full refund, but you are responsible for return shipping costs.

3.4 Size exchanges (one-time free exchange label)

If you ordered the wrong size, we offer one size exchange per order within 30 days of delivery:

• Moodscape will provide a prepaid return label for your first size exchange

• Exchanges are subject to availability

• Additional exchanges may require the customer to cover return shipping

If you prefer a refund instead of an exchange, you may return the item within 30 days (return shipping costs apply unless it's a verified quality issue).

3.5 Refunds

• Refunds are issued after we receive and inspect the return.

• Approved refunds are sent to the original payment method.

• Refund timing: Once approved, refunds are typically processed within a few business days. Your bank/card issuer may take additional time to post the credit.

• Original shipping charges are not refunded unless the return is due to a verified quality issue or our error.

3.6 Non-returnable items / exclusions

The following items are not eligible for return or refund, except in cases of verified damage/defect or wrong item shipped:

• Gift cards

• Final sale items (if clearly marked "final sale" at purchase)

• Personalized/custom items (when applicable)

Items returned in worn, washed, altered, or otherwise not-original condition may be refused or may receive a partial refund at our discretion.

3.7 Color and material variation

We do our best to display products accurately. However, color may vary due to screen settings and production processes. These normal variations are not considered defects.

4) POLICY UPDATES

We may update this policy from time to time. The Effective date at the top reflects the latest version.