Privacy Policy for Moodscape Shop

1. Introduction

This Privacy Policy explains how Moodscape Shop (“we”, “our”, “us”) collects, uses, discloses and protects your personal information when you visit or make a purchase from our website. By using this site, you consent to the practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services, process orders and communicate with you. The types of information we collect include:

  • Order Information: When you place an order, we collect your name, billing and shipping addresses, email address, phone number and payment information. This data is required to fulfill your purchase, manage returns and provide customer service.

  • Account Information: If you create an account, we collect your login credentials and preferences.

  • Device Information: We automatically collect data such as your IP address, browser type, time zone, referring page and some cookies installed on your device. This helps us improve site performance and protect against fraud.

  • Usage Data: We gather information about how you interact with our website (e.g., pages viewed, items added to cart) using cookies and similar tracking technologies. We only collect anonymous data until you consent to non‑essential cookies.

  • Third‑Party Data: If you use a third‑party login or payment provider, they may share limited information with us (such as your name and email) as permitted by their privacy policies.

3. How We Use Your Information

We use collected information to:

  • Fulfil Orders: Process payments, arrange shipping, provide invoices and confirmations.

  • Provide Services: Manage your account, display order history and offer customer support.

  • Improve Our Business: Analyse site usage, test new features and personalise your shopping experience.

  • Marketing: Send you promotional emails about new products, offers or updates. You may opt out at any time.

  • Compliance: Comply with laws, enforce our Terms of Service and protect our rights.

4. Sharing Your Information

We share your information only when necessary and with trusted partners:

  • Print Providers: We partner with print‑on‑demand fulfilment companies (e.g., Printful, Printify) who receive order and shipping details to produce and deliver your items.These partners act as “data processors” and handle data in accordance with applicable laws.

  • Payment Processors: To process payments, your card information is transmitted securely to our payment gateway. We do not store your full payment card details.

  • Shipping Carriers: To ship orders to you, carriers receive your name and address.

  • Service Providers: Analytics, marketing and IT service vendors may process limited data to help us run our business. They are contractually bound to use it only for the specified purpose.

  • Legal Obligations: We may disclose information to comply with lawful requests (e.g., court orders) or to protect our rights, property and safety.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Cookies are small data files that enhance your browsing experience. We use:

  • Essential Cookies: Required for the site to function (e.g., remembering items in your cart).

  • Performance and Analytics Cookies: Help us understand how visitors use our site and improve performance. We only collect anonymous data until you consent to the use of cookies.

  • Marketing Cookies: Used to deliver relevant advertisements. You can opt out by adjusting cookie settings.

Most browsers allow you to control cookies through their settings; however, disabling cookies may affect site functionality.

6. Data Retention

We retain order information as long as needed for our accounting records and legal obligations (typically up to seven years). Device and analytics data are retained only as long as necessary for business improvement and security.

7. Data Security

We implement reasonable administrative, technical and physical measures to protect your personal information from loss, misuse and unauthorised access. While we strive to safeguard your data, no method of transmission over the Internet is 100 % secure.

8. Your Rights

Depending on your region, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to our legal obligations.

  • Objection: Opt out of marketing communications at any time.

  • Portability: Request that your data be transferred to another service provider.

9. International Transfers

Our fulfillment partners and service providers may operate in different countries. Your data may be transferred outside your home country, including to the United States. We take steps to ensure data transferred internationally receives an adequate level of protection.

10. Minors

We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal data, please contact us so we can remove it.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. Updates will be posted on this page with a new effective date, so please review it periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at: